Data Privacy Notice
Effective Date: December 14, 2025
Organization Information
Purpose of Data Collection
FiberFlow Technologies Inc. collects and processes your personal data for the following purposes:
- Processing service applications and account registrations
- Providing and maintaining internet connectivity services
- Billing, payment processing, and account management
- Customer support and technical assistance
- Network management and service quality monitoring
- Compliance with legal and regulatory requirements
- Marketing communications (with your consent)
Personal Data We Collect
| Type of Data | Purpose | Legal Basis |
|---|---|---|
| Name, Address, Contact Details | Service delivery and communication | Contract fulfillment |
| Government ID Information | Identity verification | Legal compliance |
| Payment & Billing Information | Payment processing | Contract fulfillment |
| Usage Data & IP Address | Network management | Legitimate interest |
| Communication Records | Customer support | Legitimate interest |
How We Collect Your Data
- Directly from you: Through application forms, website registrations, and customer interactions
- Automatically: Through our network systems and equipment
- From third parties: Payment processors and verification services
Data Sharing and Disclosure
Your personal data may be shared with:
- Service Providers: Payment processors, technical support partners (under strict confidentiality agreements)
- Government Authorities: When required by law or legal process
- Business Partners: For service delivery (with your consent)
We do not sell your personal data to third parties.
Data Security Measures
We protect your personal data through:
- Encryption of sensitive data during transmission and storage
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection
- Secure disposal of data when no longer needed
Data Retention Period
- Active accounts: Data retained while your service is active
- Billing records: 5 years from last transaction (as required by BIR)
- Technical logs: 6 months for network management
- Marketing data: Until you withdraw consent
Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights:
1. Right to Be Informed
You have the right to be informed about the collection and processing of your personal data.
2. Right to Access
You may request a copy of your personal data that we hold.
3. Right to Object
You may object to the processing of your personal data for direct marketing purposes.
4. Right to Erasure or Blocking
You may request deletion or blocking of your personal data (subject to legal retention requirements).
5. Right to Rectification
You may request correction of inaccurate or incomplete personal data.
6. Right to Data Portability
You may request to receive your personal data in a structured, commonly used format.
7. Right to File a Complaint
You may file a complaint with the National Privacy Commission if you believe your rights have been violated.
How to Exercise Your Rights
To exercise any of your data privacy rights, please contact us:
We will respond to your request within fifteen (15) days.
Cookies and Online Tracking
Our website uses cookies for:
- Essential website functionality
- Security and fraud prevention
- Analytics and service improvement
- Remembering your preferences
You can manage cookie preferences through your browser settings.
Consent
By using our services, you consent to the collection and processing of your personal data as described in this notice. You may withdraw your consent at any time by contacting our Data Protection Officer.
Updates to This Notice
We may update this Data Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or account notification.
Contact Information
File a Complaint with NPC
If you believe your data privacy rights have been violated: