Privacy Policy

1. Introduction

This Privacy Policy explains how FiberFlow Technologies Inc. ("we", "us", "our") collects, uses, discloses, and protects your personal information when you use our internet services.

2. Information We Collect

2.1 Personal Information

When you apply for or use our services, we collect:

• Full name and contact information (address, phone number, email)
• Government-issued ID details for verification
• Billing and payment information
• Installation address and service location

2.2 Service Usage Information

• Internet usage data (bandwidth consumption, connection times)
• Service performance and quality metrics
• Technical support interactions
• Payment and billing history

2.3 Technical Information

• IP addresses and device identifiers
• Network activity logs for troubleshooting
• Equipment and router information

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our internet services
• Billing: To process payments and manage your account
• Support: To respond to inquiries and provide customer support
• Network Management: To monitor and optimize network performance
• Legal Compliance: To comply with legal obligations and enforce our terms
• Communications: To send service updates, promotions, and important notices

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

FiberFlow does not sell, rent, or trade your personal information to third parties.

4.2 Authorized Disclosures

We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, technical support)
• Legal Authorities: When required by law or in response to valid legal requests
• Business Transfers: In case of merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Regular security audits and updates
• Staff training on data protection

6. Data Retention

• Account information is retained while your service is active
• Billing records are kept for 5 years as required by law
• Technical logs are retained for network management purposes
• Data is securely deleted when no longer needed

7. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Object: Object to processing of your data
• Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent for data processing (where applicable)

8. Cookies and Tracking

Our website uses cookies for:

• Essential functionality and security
• Analytics to improve our services
• Remembering your preferences

You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or account notification. Your continued use of our services after changes indicates acceptance.

11. Contact Us

For privacy-related questions or to exercise your rights:

• Data Protection Officer: dpo@fiberflow.com.ph
• Email: privacy@fiberflow.com.ph
• Help Center: help.fiberflow.com.ph

12. Complaints

If you believe your data privacy rights have been violated, you may file a complaint with:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC)
• Vicente Sotto Avenue, Pasay City, Philippines
• Email: info@privacy.gov.ph
• Website: www.privacy.gov.ph